​Cancellations and Changes to Bookings

Cancellations & Changes to Bookings

• For cancellations up to 2 weeks before course commencement, full fees will be refunded except the non-refundable deposit of €150.
• For cancellations of 14 days or less, the deposit will be retained and the following percentages of the fees (full package: course, accommodation, registration fees, any additional extras, etc.) will be refunded:
• • 7–14 days: 50% of course fees will be refunded.
• • Less than 7 days: 30% of course fees will be refunded.
• Once the course has commenced fees will not be refunded irrespective of the circumstances. This includes late arrival/early departure or days missed during the course.
• Fees / tuition weeks are non-transferrable and non-refundable irrespective of the circumstances

Additional Administration Fee

• There is an additional administration fee of €35.00 charged for each booking change after the initial booking. This applies but is not limited to changes of dates, changes of accommodation & courses.  
• Additional services that are added after the initial booking (for example, special diet, halal, vegetarian, coeliac, special preferences, additional or reduced number of nights, health insurance etc.) will incur this fee.
• It will not apply to upgrades in bookings – i.e. adding a significantly longer course; adding the FIRST transferafter the initial booking.
• Changing from General English to Exam Preparation Programmes is possible as we encourage and support your language achievements, but these changes are subject to availability and are at the complete and sole discretion of Management.

Refunds (including visa refusals) 

All changes between one course and another, including changing from General English to Exam preparation programmes, are subject to availability and are at the complete and sole discretion of Management.

Students may not change from group to private tuition or opt for less intensive courses, or shorten their course regardless of the reason.

Fees / tuition weeks are non-transferrable. Once the course has commenced, refunds and credit notes are only given in extenuating and exceptional circumstances and are at the sole discretion of Management.

Fees will not be refunded if a visa is denied due to submission of false or inaccurate information.

The timeline for refund processing is typically within 14 working days of receiving the refusal letter and appropriate refund form completed with correct bank details. The method of refund is always the same as the initial payment route (e.g. TransferMate reversal where applicable).

More information on visa and refunds policy here. 

Complaint Procedures

In the event of a dispute, GCI / GBS will endeavour to resolve the issues in a fair and ethical manner. Once this process has been exhausted, GCI / GBS will follow the Dispute Resolution Procedure/Complaints Procedure of IALC / EAQUALS, and the complaint will be referred to the appropriate Ombudsman. 

In the event of legal action, the court case must be taken where the bulk of the service provided by GCI / GBS has taken place, i.e. Ireland.